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Is my personal information safe?
We use secure, encrypted checkout technology. Payment information is processed by approved payment providers and is not stored directly by ARVEN.
What will appear on my bank statement?
The descriptor displayed depends on the payment provider and will be shown during checkout.
How long does delivery take?
Most orders arrive within 15 to 20 business days after confirmation. Delivery times may vary by destination and customs processing.
How do I track my order?
You will receive a tracking number by email once your order ships.
Do you ship internationally?
Yes. We ship internationally where checkout is available. Any duties or taxes required by the destination country may apply.
My order has not arrived. What should I do?
Please allow the full estimated delivery window, then contact info@try-arven.co with your order number.
Can I cancel my order?
Contact us as soon as possible at info@try-arven.co. We can cancel an order only if it has not yet entered fulfillment.
What is the ARVEN guarantee?
You have 90 days from delivery to try your ARVEN purchase. If you are not satisfied, email us within that period. No bottle return or lengthy form is required. Eligibility and exceptions are detailed in our Return and Refund Policy.
What if my order arrives damaged or incorrect?
Email us within 72 hours of delivery with your order number and clear photos of the item and packaging. We will arrange an appropriate solution.
How can I reach you?
📧 info@try-arven.co
📞 +1 (209) 657-3504
Customer Support Hours
Monday–Friday: 12:30 AM–9:30 AM Central Time
Saturday: 12:30 AM–5:30 AM Central Time
Sunday: Closed
We typically respond within one business day.