RETURN AND REFUND POLICY

This policy applies to orders placed on try-arven.co.

1. 90-DAY SATISFACTION GUARANTEE

You have 90 days from the date your order is delivered to evaluate your ARVEN purchase. If you are not satisfied, contact us at info@try-arven.co within the 90-day period.

No bottle needs to be returned and no lengthy form is required. One email with your order number and the reason for your request is enough for us to review your claim.

Unless mandatory local law provides otherwise, the guarantee applies once per customer and per product and is limited to the amount actually paid for the eligible product. Shipping charges, duties, and taxes are not refundable unless required by law or the issue resulted from our error.

2. CHANGE-OF-MIND RETURNS

For unopened, unused items outside the satisfaction-guarantee process, you may request a return within 30 days of delivery. The item must be in its original condition and packaging. Contact us before sending anything; unapproved returns may be refused.

Return shipping costs are the customer’s responsibility unless the item was incorrect or defective on arrival.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, incomplete, or incorrect, email info@try-arven.co within 72 hours of delivery. Include your order number and clear photos or video of the item and packaging.

Depending on the situation, we may offer a replacement, exchange, or refund.

4. REFUNDS

Approved refunds are issued to the original payment method. Please allow up to 14 days after approval for processing; your bank or payment provider may require additional time.

5. CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We can cancel it only if fulfillment has not started. Once an order has shipped, the applicable return or guarantee process must be followed.

6. LOST OR DELAYED PACKAGES

Carrier, customs, weather, or other events outside our control may cause delays. If a shipment is confirmed lost by the carrier, we will offer a replacement or refund as appropriate.

7. MANDATORY CONSUMER RIGHTS

This policy does not limit any non-waivable rights available under the laws of your state, country, or jurisdiction.

8. CONTACT

Email: info@try-arven.co
OMNISCALE LAB LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA